FAQs

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GENERAL

Q: Who are you guys anyway?

A: We are a husband and wife team dedicated to providing a quality product and quality service. You know, family business stuff.

Q: Can I buy with confidence?

A: Yep. We do not list any pedals for sale that will not ship on the next business day. No run arounds, no crazy lead times and no excuses. We also offer a 60 day satisfaction guarantee, and we are happy to refund you if you are not pleased with your purchase.

ORDERS and SHIPPING

Q: How can I pay?

A: We accept payment through PayPal. When you purchase a pedal through this site, it will automatically redirect you to PayPal for checkout. Through PayPal, all major credit cards are accepted. You do not need a PayPal account to check out via PayPal.

Q: When will my pedal ship?

A: All orders will ship out on the next business day after it is placed. If we can’t fill an order immediately, the product will not be available on our site.

Q: How will my pedal ship?

A: Your pedal will ship via USPS priority mail. When we process the order through their system, we will input your email address to receive tracking information.

Q: I don’t like the pedal / I changed my mind. Can I return it?

A: Please refer to the page entitled “Warranty and Returns”.

PEDALS

Q: How long will my tube last ?

A: The sub-miniature tube draws such a low voltage that its life expectancy is much longer than its full sized brethren. We have had no tube failures.

Q: Can I swap the tube?

A: No. The pedal is designed to operate with this particular tube.

Q: How do I change the tube?

A: The tube is not socketed like it is on an amp, so changing the tube requires some skill. We’d really like you to send it to us to change so that is done correctly and replaced with the correct tube. As stated above, though, this is highly unlikely to be necessary.

Q: Why can’t I use a battery?

A: The tube in The Rougarou Tube Preamp draws too much current for the batteries to last any meaningful amount of time. Also, dropping the battery capability allows us to get it into the smallest enclosure possible, making it more pedalboard friendly.